(Please read carefully before you book and pay for your tour)
1. Booking
Once full payment is made you will be allocated a place/places on Hobart Snapshotz Tours and a confirmation sent to you. All email and phone bookings will be confirmed by email.This is your confirmation of the tour booking, please ensure to save it for your own reference.
We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time, then you must ask us to resend the email confirmation of the tour/s you have paid for.
We reserve the right to sell any places reserved without full payment or a deposit.
It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their itinerary.
2. Insurance
There is no travel insurance cover included in the price of the tour.
We take no responsibility for any injuries or loss to you incurred whilst you are taking part in any optional activities that are outside our tour. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. We accept no responsibility for the theft, loss or damage to personal belongings at any time during the duration of your tour.
3. Cancellation
You are entitled to a full refund only if you give us a minimum seven (7) days notice of your intention to cancel.
If you cancel your day tour within 36 hours of departure, you can choose to change your tour to another date (subject to availability).
If you are late or are a no show, you will be fully charged for the tour that you have booked as we had reserved a seat/s for you.
4. Changes by us
We reserve the right to change our typical itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.
We reserve the right to alter our itinerary in the event of happenings outside the control of Hobart Snapshot Tours. This includes national or local strikes, protests and/or social disorder.
We are constantly striving to make our tours even more fantastic and therefore should attractions open or become open to us, that we feel will enhance your experience, then we reserve the right to include these in your best interests.
We also reserve the right to decrease the price of our tours at any time.
5. Travelling
We ask you to show respect to customs that exist in Tasmania. If you do not do so, you may be asked to leave and the tour may be cancelled without any refund. It is our representative who will decide to cancel the tour or not, and their decision will be final.
Your appointed Guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Hobart Snapshot Tours. If you do not comply with Guide’s requests and are not compatible with the general enjoyment and well being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
It is your responsibility to meet your tour at arranged points. Because of the nature of the service, Hobart Snapshot Tours will not be liable if any tour leaves or arrives later than its specified time, even if as a result you miss a connecting service. Hobart Snapshot Tours will endeavour to ensure that departure and arrival times are met.
6. Your obligations and responsibilities
You must inform us in writing of any medical condition that requires attention or medication before your tour commences.
During your tour your Guide may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our brochures, websites and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the service provider. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.
You are obliged to respect the right of residents living close to any stops made while on tour.
7. Complaints
In the highly unlikely event that you may wish to make a formal complaint against Hobart Snapshot Tours please inform the Hobart Snapshot Tours Guide at the time. If the matter cannot be resolved immediately or during your tour, please formalise your complaint in writing to Hobart Snapshot Tours as soon as is reasonably possible after the tour, but within 30 days thereof so that your complaint can be investigated. Hobart Snapshot Tours will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.
8. Weather Conditions
Under no circumstances can we be held responsible for weather conditions. No tour can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
9. No Smoking Policy
We do not permit smoking on any of our vehicles.
